JOB DESCRIPTION: E-commerce Operations Manager / Supervisor
Job Responsibilities
Strategic Leadership: Develop and execute the overall E-commerce operational strategy to drive revenue, profitability, and customer satisfaction across all sales channels.

Multi-channel Orchestration: Oversee end-to-end operations for multiple marketplaces (Shopee, Lazada, TikTok Shop, etc.) and direct-to-consumer (DTC) channels, ensuring consistent brand presence and operational excellence.

P&L Management: Monitor and manage the E-commerce P&L, including cost of goods, logistics expenses, platform commission fees, and marketing spend, to optimize net margins.

Process Optimization: Design, implement, and refine SOPs for order fulfillment, inventory management, customer service, and returns, aiming for maximum automation and minimum human error.

Team Development: Build, train, and mentor a high-performing team of Operations Specialists and CS representatives. Foster a culture of accountability, data-driven decision-making, and rapid problem-solving.

Campaign Strategy & Growth: Lead the planning and execution of large-scale Mega Campaigns. Coordinate cross-functionally with Marketing, Creative, and Finance to ensure stock availability, pricing accuracy, and seamless execution.

Systems & Infrastructure: Own the integration of E-commerce tech stacks (ERP, OMS, WMS, PIM). Drive digital transformation initiatives to improve system efficiency and data reliability.

Key Account Management: Maintain high-level relationships with platform Key Account Managers (KAMs) to secure exclusive campaign slots, promotional subsidies, and early access to new features.

Performance Reporting: Deliver high-level performance insights to stakeholders, focusing on actionable data points like GMV, conversion rates, customer acquisition costs (CAC), and customer lifetime value (CLV).

Job Requirements
Education: Bachelor’s degree in Business Administration, Supply Chain Management, E-commerce, or related field (MBA is a plus).

Experience: 4–6+ years of experience in E-commerce operations, with at least 2 years in a supervisory or managerial capacity.

Technical Proficiency:

Deep expertise in the E-commerce ecosystem, including platform back-ends and third-party management tools (e.g., Sapo, Haravan, Shopify, ERP systems).

Advanced analytical skills: Ability to interpret complex datasets and turn them into operational strategies.

Strong financial literacy: Ability to manage budgets and analyze profitability.

Leadership Skills:

Proven ability to manage and develop teams in a high-pressure, fast-paced environment.

Excellent interpersonal and stakeholder management skills.

Soft Skills:

Agility: Ability to pivot strategies quickly based on changing platform algorithms or market conditions.

Problem-solving: A "solutions-first" mindset, capable of navigating crises and complex bottlenecks.

Benefits
Executive Compensation: Competitive base salary + performance-based bonuses linked to GMV and Profitability targets.

Insurance: Full insurance coverage and premium health benefits in accordance with company policy.

Professional Growth: Access to top-tier leadership development programs, networking with industry leaders, and potential for international career opportunities.

Working Environment: High-level strategic role with significant autonomy, modern office environment, and flexible work options.

Career Path: Clear trajectory toward Head of E-commerce, Commercial Director, or Country Manager roles.

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